Panic at bank as system crashes

Worcester News: Panic at bank as system crashes Panic at bank as system crashes

CUSTOMERS at a Worcester bank were left outraged when machines used to deposit cash froze mid transaction, showing no record of the deposit and leading them to fear their money had been lost. Up to 20 customers protested when the technical hitch left them fearing for their money in Barclays bank in the High Street on Wednesday, with many refusing to leave until it had been sorted out. Dale Bradley said: “I put £1,500 in to the paying-in machine but it crashed and it wouldn’t give me any confirmation of the transaction.” A spokesman for Barclays has since apologised and assured customer that the technical difficulty has now been resolved and all customer money safely deposited. Mr Bradley, a self-employed landscape gardener, of Bransford, near Worcester, said: “There was no record I had put the money into the machine and I was getting really frustrated as I thought I had lost all that money. “They wanted me to leave the store, saying they would call me once they had sorted it, but I did not want to leave without my money. “There were around 25 people in the store, about 20 were getting angry and agitated at the situation. “A businessman couldn’t pay in his cheque, which was very sizeable, and was getting very agitated. Loads of people were queuing and getting very angry at not being able to find out what was going on. Everyone was extremely angry but there was no help. “Four people walked into the bank and were getting very frustrated too. They began shouting and swearing toward the staff.” “One woman in particular, who was trying to use the machine, was especially angry but was just left to it really. Eventually she walked out of the branch. Mr Bradley said he was unhappy with how the situation was handled by the staff at the branch. “It’s just ridiculous how they think they can treat people like this and I will definitely be changing banks now,” he said. “I know other people that have said the same thing. There were other people complaining. when I was there too. Finally it was sorted and the money was paid into my account. “They offered me £50 compensation, but that’s not enough for how I was treated.” Neal Bright, Barclays branch manager for Worcester, said: “I can confirm that the branch experienced some technical difficulties this afternoon but customer transactions were still able to be processed. “All customer transactions have been processed and the branch is now fully operational.” He added that the cash deposits were never at risk and the bank had offered a gesture of goodwill for the inconvenience caused. “We apologise for any inconvenience to our customers,” he said. “With regard to the individual incident in question a customer deposit transaction was interrupted but resolved within 30 minutes. At no point was the customer deposit at risk and a gesture of goodwill was offered and accepted for the inconvenience caused. “No formal complaint was received from the customer.”

Comments (15)

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1:09pm Fri 9 May 14

Budweis-her says...

“They offered me £50 compensation, but that’s not enough for how I was treated.”

Really?! I think the staff were probably treated worse if all the customers were shouting and swearing. Not a lot else they can do if the machine breaks apart from put it out of service and get it repaired, which they did. Compensation is to cover losses, but nobody lost any money so what exactly is the compensation for? I would imagine the staff were polite about the situation unlike the rude customers the article refers to.

The self service machine at Natwest broke whilst I was using it a few months ago. I just informed a member of staff, sat and waited patiently and then continued to use it once it was fixed. There was no swearing, ranting or raving and no demands for compensation. I honestly can't get my head round what people expect to be compensated for these days. An apology from the bank would suffice, which is what was offered.

The fact that no formal complaint has been made just sums it all up really, people were probably just trying it on at the time for some free dosh. If it was that much of an issue a formal complaint should have been made.
“They offered me £50 compensation, but that’s not enough for how I was treated.” Really?! I think the staff were probably treated worse if all the customers were shouting and swearing. Not a lot else they can do if the machine breaks apart from put it out of service and get it repaired, which they did. Compensation is to cover losses, but nobody lost any money so what exactly is the compensation for? I would imagine the staff were polite about the situation unlike the rude customers the article refers to. The self service machine at Natwest broke whilst I was using it a few months ago. I just informed a member of staff, sat and waited patiently and then continued to use it once it was fixed. There was no swearing, ranting or raving and no demands for compensation. I honestly can't get my head round what people expect to be compensated for these days. An apology from the bank would suffice, which is what was offered. The fact that no formal complaint has been made just sums it all up really, people were probably just trying it on at the time for some free dosh. If it was that much of an issue a formal complaint should have been made. Budweis-her
  • Score: 55

1:10pm Fri 9 May 14

_stu_ says...

£50 was not enough but he took it anyway, then went to the paper to try and get some more.
£50 was not enough but he took it anyway, then went to the paper to try and get some more. _stu_
  • Score: 33

1:24pm Fri 9 May 14

gmoore1207 says...

greedy people cashing in its getting more like usa every day
greedy people cashing in its getting more like usa every day gmoore1207
  • Score: 37

3:24pm Fri 9 May 14

Splend says...

Seeing as up to 40% of the staff just announced to be cut from Barclays are from IT and Ops, I'm sure this won't happen again...err...and again.
Seeing as up to 40% of the staff just announced to be cut from Barclays are from IT and Ops, I'm sure this won't happen again...err...and again. Splend
  • Score: 11

3:25pm Fri 9 May 14

Pomygranit says...

I put £1500 in, not a cheque but cash.
HMRC take note!!
I put £1500 in, not a cheque but cash. HMRC take note!! Pomygranit
  • Score: 22

3:28pm Fri 9 May 14

moicar says...

I feel very sorry for Barclays staff as it looks as if they have been replaced by machines. Neither are infallible, however, I know which I would prefer to deal with when problems occur.
I feel very sorry for Barclays staff as it looks as if they have been replaced by machines. Neither are infallible, however, I know which I would prefer to deal with when problems occur. moicar
  • Score: 28

3:56pm Fri 9 May 14

liketoknow says...

technology! alright when it's working
technology! alright when it's working liketoknow
  • Score: 4

5:45pm Fri 9 May 14

drbeat says...

Pomygranit wrote:
I put £1500 in, not a cheque but cash.
HMRC take note!!
The 50 quid is taxable too.

I do hope Mr Bradley has included £1550 in his Self Assessment?
[quote][p][bold]Pomygranit[/bold] wrote: I put £1500 in, not a cheque but cash. HMRC take note!![/p][/quote]The 50 quid is taxable too. I do hope Mr Bradley has included £1550 in his Self Assessment? drbeat
  • Score: 20

6:50pm Fri 9 May 14

old misery says...

£50 for half an hour I would stand in my bank all day at that rate couple of days a week help out the pension!
£50 for half an hour I would stand in my bank all day at that rate couple of days a week help out the pension! old misery
  • Score: 15

7:36pm Fri 9 May 14

newike says...

Unfortunately after closing the bank for several weeks to present a new image, it appears that the new image is less welcoming than the old bank. There is only one counter for paying in manually and each time I have been in a huge queue. In a city of 100,000 did Barclays think it convenient to close all counters for several weeks suggesting we go to Malvernor Droitwich ?. It is what it appears to be a huge business more interested in making money than really helping customers. With such a problem occurring they should have had every possible member of staff downstairs helping out.
Unfortunately after closing the bank for several weeks to present a new image, it appears that the new image is less welcoming than the old bank. There is only one counter for paying in manually and each time I have been in a huge queue. In a city of 100,000 did Barclays think it convenient to close all counters for several weeks suggesting we go to Malvernor Droitwich ?. It is what it appears to be a huge business more interested in making money than really helping customers. With such a problem occurring they should have had every possible member of staff downstairs helping out. newike
  • Score: 12

8:47am Sat 10 May 14

imustbeoldiwearacap says...

Back to the mattress then?
Back to the mattress then? imustbeoldiwearacap
  • Score: 7

10:42am Sat 10 May 14

poontangy says...

Come on CJH where is your inspiring comment of how to fix the banks??
Come on CJH where is your inspiring comment of how to fix the banks?? poontangy
  • Score: -2

11:18am Sat 10 May 14

lotus1 says...

sadly this is a fine example of what happens when you replace people with machines.
sadly this is a fine example of what happens when you replace people with machines. lotus1
  • Score: 9

2:50pm Sat 10 May 14

brooksider says...

I love paragraphs, I remember when they used to be considered necessary in written text.
I love paragraphs, I remember when they used to be considered necessary in written text. brooksider
  • Score: 22

8:44pm Sun 11 May 14

copierman says...

What a poorly written article, spot how many times the word "angry"appears?
What a poorly written article, spot how many times the word "angry"appears? copierman
  • Score: 2

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