War veteran received love at care home, says daughter

Worcester News: WAR VETERAN: Ron Walker, 90, fought for the RAF. WAR VETERAN: Ron Walker, 90, fought for the RAF.

THE daughter of a war veteran who died at a Worcester care home said he received the best love and care possible and was treated by staff like a member of their own family.

Kim Workman criticised a negative report by the Care Quality Commission about Norton Hall care home in Woodbury Park, Norton, Worcester which she says does not reflect the superb standard of care on offer.

Her father Ron Walker, aged 90, originally from Evesham and who fought for the RAF in the Second World War, died of vascular dementia at Norton Hall on January 7 following an earlier stroke.

The grandfather was secretary of the Burma Star Association in Evesham and a standard bearer. He was described by his daughter as a ‘fantastic father’ and a regular at VJ Remembrance services, wearing his medals with pride. During the war he provided vital intelligence to the Allies in the fight against the Japanese, faced enemy sniper fire and may have saved the lives of villagers by persuading them to come with him before the Japanese arrived.

Mrs Workman, aged 52, of Churchill Road, Sedgeberrow said: “The way the home dealt with his last few hours should be used as an example to other homes. They made sure I was able to be with him. It is because of the care and love shown to myself and dad on that day (the day he died) that I am now able to cope with the hard task of making arrangements for his funeral. I was also able to tell my 87 year old mum Edna that my dad died peacefully and with dignity. I will forever be indebted to Norton Hall for allowing my dad to live the last years of his life with an extended family who loved him as much as we did.”

Mrs Workman said a report published by the Care Quality Commission earlier this month which called for improvements in cleanliness did not reflect the standard of care delivered at Norton Hall, focusing too much on problems and not enough on ‘the human side of care’. She also said, in the many times she visited, the sheets on the beds were ‘spotless’. She also said her father’s health and happiness improved ‘dramatically’ while he was there from 2010, so much so that a pressure ulcer he had suffered for a year healed. They also helped him use a knife and fork and drink from a cup and saucer which he had struggled to do after his stroke.

She said relatives considering a home for a member of their family could not choose a better place.

His funeral will be held at All Saints Church in Evesham tomorrow at 1.30pm when there will be standard bearers from the RAF and the Royal British Legion. The last post will be played and refreshments will be available for friends and family at the town hall afterwards.

Comments (2)

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1:06pm Sat 26 Jan 13

nicki1967 says...

I have to say that your dad was very lucky that he received such excellent care at Norton Hall. When my dad was there he was treated the complete opposite. He had also suffered a stroke but was not given any help to eat his food. On one occasion I even had to get him on the commode myself because the only member of staff that I could find was busy. She even rolled her eyes at me and tutted when I asked if anyone could give assistance. As you can imagine, I got him out of there as soon as possible and into somewhere else where he remained for 3 months while I got his house suitable for me to move in and bring him home. We now have carers coming to the house. Unfortunately it is getting close to the point where he will have to go back into care as he is deteriorating rapidly but I will certainly not be putting him back in Norton Hall.
I have to say that your dad was very lucky that he received such excellent care at Norton Hall. When my dad was there he was treated the complete opposite. He had also suffered a stroke but was not given any help to eat his food. On one occasion I even had to get him on the commode myself because the only member of staff that I could find was busy. She even rolled her eyes at me and tutted when I asked if anyone could give assistance. As you can imagine, I got him out of there as soon as possible and into somewhere else where he remained for 3 months while I got his house suitable for me to move in and bring him home. We now have carers coming to the house. Unfortunately it is getting close to the point where he will have to go back into care as he is deteriorating rapidly but I will certainly not be putting him back in Norton Hall. nicki1967

6:59pm Thu 31 Jan 13

kimik8 says...

Nicki , I appreciate your comments but as far as I am concerned Norton Hall could not have given better care to my father. there was absolutely no way he could have returned home due to the effects of the stroke he received in 2010.
I am glad your father was in a position to eventually be cared for at home, mine wasn't and in my opinion whenever we as close relatives are put in this position there is always an element of guilt as to why we can't " just care for them at home" , sometimes the risk outweighs the practicality , putting the person concerned at risk , Adult social services would not allow him to return home , so great was the effect of his stroke.
I am happy that my father received the best care possible , from people who genuinely cared in the last years of his life and I think there are many more relatives who have loved ones at Norton Hall who would agree with me
Nicki , I appreciate your comments but as far as I am concerned Norton Hall could not have given better care to my father. there was absolutely no way he could have returned home due to the effects of the stroke he received in 2010. I am glad your father was in a position to eventually be cared for at home, mine wasn't and in my opinion whenever we as close relatives are put in this position there is always an element of guilt as to why we can't " just care for them at home" , sometimes the risk outweighs the practicality , putting the person concerned at risk , Adult social services would not allow him to return home , so great was the effect of his stroke. I am happy that my father received the best care possible , from people who genuinely cared in the last years of his life and I think there are many more relatives who have loved ones at Norton Hall who would agree with me kimik8

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