Couple left waiting months for telephone connection

A COUPLE living in a new housing development in Droitwich Spa have been left without telephone and internet connection since they moved in.

Ann and Richard Hunt, who live at the Bovis Homes development at Harrison Park, off Worcester Road, have still not been connected by BT despite requesting a landline installation in October last year.

Mr Hunt, who moved into the estate with his wife on December 14, 2012, said he contacted BT on October 26 in order to arrange for the landline to be set up.

However, after a delay, the couple were then told the service could not be installed because no lines were available. BT also advised Mr Hunt that there is an on-going problem with the telecom ducts along Worcester Road.

He said: “Despite being without either a telephone line or broadband connection BT has still a managed to bill us.

“As we were expecting BT to connect us on December 21, 2012, we included this telephone number when sending out our Christmas cards. The number was also provided to several other organisations, including banks, doctor and dentist when we notified them of our change of address.

“What has made it even worse is that BT has managed to connect the telephone number at the exchange, along with the 1571 service included in our order. Since that date, numerous friends and family have advised that they have left messages. As these cannot be accessed by us, we were unaware that they had tried to telephone us.”

Despite numerous visits from contractors to try and resolve the issue, the pair are still without a connection nearly four months after their original request.

A spokesman from BT said: “It has taken much longer than we would normally expect to connect Mr Hunt due to a number of factors.

“As it’s a new line, around 100 metres of new underground cable is required to provide telephone service at this address.

The first stage of this work has taken longer than normal to complete. Engineers encountered a number of technical issues which have caused further delays, including underground blockages in the ducting that serves Mr Hunt, as well as delays caused by the recent bad weather.

“The next stage in the digging process is due to start later this week, and we hope to have the new cable in and connected soon afterwards.”

Comments (6)

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11:49am Wed 6 Feb 13

Guy66 says...

Shame but it seems the circumstances are unusual here. I am surprised that you have not asked BT to divert the number to an alternative - mobile, and also that there is no mention of getting a payg mobile internet dongle or mifi in. At least you would have the phone line working via divert and internet......
Shame but it seems the circumstances are unusual here. I am surprised that you have not asked BT to divert the number to an alternative - mobile, and also that there is no mention of getting a payg mobile internet dongle or mifi in. At least you would have the phone line working via divert and internet...... Guy66
  • Score: 0

11:52am Wed 6 Feb 13

CJH says...

Not an acceptable wait for them, but BT can surely redirect their calls to a mobile number. I did this (through the BT website) recently when there was a fault on my line for five days.
Not an acceptable wait for them, but BT can surely redirect their calls to a mobile number. I did this (through the BT website) recently when there was a fault on my line for five days. CJH
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11:54am Wed 6 Feb 13

CJH says...

ooo great minds Guy...
ooo great minds Guy... CJH
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1:05pm Wed 6 Feb 13

batchelorboy says...

Unacceptable wait??

Even after taking into account Christmas, New Year, recent poor weather and now saturated ground? Oh and the several issues BT engineers have faced laying the 100 metres of new line?

Surely, with BT having such a bad reputation, Mr Hunt would have waited until he knew the phone was connected before giving the number out. Or, as Guy suggested, have it diverted. Mr Hunt could have bought a cheap mobile for under £20.
Unacceptable wait?? Even after taking into account Christmas, New Year, recent poor weather and now saturated ground? Oh and the several issues BT engineers have faced laying the 100 metres of new line? Surely, with BT having such a bad reputation, Mr Hunt would have waited until he knew the phone was connected before giving the number out. Or, as Guy suggested, have it diverted. Mr Hunt could have bought a cheap mobile for under £20. batchelorboy
  • Score: 0

1:20pm Wed 6 Feb 13

CJH says...

It's unacceptable if they were given a date of 21 December, which then didn't happen. BT should have kept them advised of the delays and given them a revised date. I know technical/weather problems can't be avoided, but this seems like a case of lack of communication. And I still can't understand why no-one thought of diverting the calls - much more effective than running to the WN. There was a solution but no-one took it.
It's unacceptable if they were given a date of 21 December, which then didn't happen. BT should have kept them advised of the delays and given them a revised date. I know technical/weather problems can't be avoided, but this seems like a case of lack of communication. And I still can't understand why no-one thought of diverting the calls - much more effective than running to the WN. There was a solution but no-one took it. CJH
  • Score: 0

3:44pm Wed 6 Feb 13

More Tea Vicar says...

Sounds like this was inconvenient, but understandable, and easily solved.

I really don't understand why people feel the need to run to the WN when things go a little wrong in their lives.

At least we were spared the 'stare at the camera and look glum' picture this time.

Small mercies, I suppose.
Sounds like this was inconvenient, but understandable, and easily solved. I really don't understand why people feel the need to run to the WN when things go a little wrong in their lives. At least we were spared the 'stare at the camera and look glum' picture this time. Small mercies, I suppose. More Tea Vicar
  • Score: 0

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