Girl is stranded on bus journey home

Worcester News: STRANDED SCHOOLGIRL: Lucy Jones was dumped three miles from home when the driver told her to get off the bus. STRANDED SCHOOLGIRL: Lucy Jones was dumped three miles from home when the driver told her to get off the bus.

A TEENAGE schoolgirl was left stranded nearly three miles from home after a bus driver unexpectedly terminated the route.

Lucy Jones, aged 14, had been travelling on the 43 First bus from the Chase High School, Malvern, on a Friday afternoon to her home in Upton-upon-Severn.

However, when the bus pulled up at Welland the driver told Lucy to get off as he was not going into Upton-upon-Severn, leaving her frantically trying to contact her family to pick her up.

First bus company said on the day it had been operating a flood timetable because of high water levels along the route and passengers were being kept up to date through its website and Twitter feed @FirstWyvern.

However, Lucy’s father Mark said that since January’s floods the bus had been coming into the town, but turning around at the fire station and First’s defence was not good enough.

Mr Jones, of Rectory Road, said: “She was upset at being left there on her own after the bus driver told her to get off. She is only 14 and was quite scared really.

“Luckily, she had her mo-bile phone on her and had sent loads of text messages to my phone asking me to pick her up.

“As for checking Twitter, that’s not really good enough because she can’t go on to the internet at school.

“There should have been a sign on the bus or the bus driver should have told her that he was stopping at Welland when she got on the bus so she could have phoned me.”

Lucy’s grandfather Richard Myres closed his butcher’s shop early and took the stricken teenager home.

Lucy’s school said it would be seeking an explanation from First as to why the bus terminated before Upton-upon-Severn.

Kevin Peck, headteacher at the Chase, said: “The school is concerned that one of its female pupils was turned off a public bus late on a winter’s afternoon several miles from her home.”

A First spokesman said: “Depending on where the water level is high along the route, sometimes vehicles have to terminate before the fire station. This was the case on Friday, February 1, and the website and Twitter accounts were updated accordingly.

“The flood timetable for service 43 is still in place, owing to water running down off the mountains and out of the river.”

Comments (8)

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10:41am Sat 9 Feb 13

Guy66 says...

A First spokesman said: “Depending on where the water level is high along the route, sometimes vehicles have to terminate before the fire station. This was the case on Friday, February 1, and the website and Twitter accounts were updated accordingly.

A total lack of their Duty of Care toward a potentially vulnerable girl. Why did the driver 'FAIL' to mention the information. Why was there no notice on the bus. The excuse from First is just that, it is nothing short of pathetic!
A First spokesman said: “Depending on where the water level is high along the route, sometimes vehicles have to terminate before the fire station. This was the case on Friday, February 1, and the website and Twitter accounts were updated accordingly. A total lack of their Duty of Care toward a potentially vulnerable girl. Why did the driver 'FAIL' to mention the information. Why was there no notice on the bus. The excuse from First is just that, it is nothing short of pathetic! Guy66
  • Score: 0

10:56am Sat 9 Feb 13

imustbeoldiwearacap says...

I wish companies such as First would realise that just putting information on Twitter and the web-site is NOT GOOD ENOUGH! Not everyone has access to these media! It seems that companies who offer a public service hide behind their digital wall and don't actually talk to their customers!
I wish companies such as First would realise that just putting information on Twitter and the web-site is NOT GOOD ENOUGH! Not everyone has access to these media! It seems that companies who offer a public service hide behind their digital wall and don't actually talk to their customers! imustbeoldiwearacap
  • Score: 0

12:16pm Sat 9 Feb 13

uptonX says...

As above, but also what First are saying "sometimes vehicles have to terminate before the fire station. This was the case on Friday, February 1" just isn't true. Hanley Road was shut all week by Countrywide but every other road was open and on the 1st Feb the driver would have had no problem getting from Welland to the Fire Station or anywhere else in Upton. The only time the road from Welland to Upton was blocked by flooding was for a couple of days in July 2007. Don't let them lie to you !
As above, but also what First are saying "sometimes vehicles have to terminate before the fire station. This was the case on Friday, February 1" just isn't true. Hanley Road was shut all week by Countrywide but every other road was open and on the 1st Feb the driver would have had no problem getting from Welland to the Fire Station or anywhere else in Upton. The only time the road from Welland to Upton was blocked by flooding was for a couple of days in July 2007. Don't let them lie to you ! uptonX
  • Score: 0

3:38pm Sat 9 Feb 13

sherlock39b says...

as a bus driver, the route was not unexpectedly terminated, buses have been using the fire station as a terminus whenever floods occur.
secondly, (i can only speak for me) having seen the girls pass, a destination is stated on there so i would have mentioned it to the girl giving prior warning.
more than that, we know all kids want to do is get home from school! i would therefore ask that those with passes, just bear with the driver, allow the time to read it to enable better customer service to take place.
its not a case of being lied to that there are floods, we are operating a flood timetable, normal service resumes once floods have receded and we have verification of this.
we have a duty of care to all vulnerable passengers both young and old. i appreciate that the driver terminating would have been very disconcerting for this girl, but in future she needs to be assured we are not animals or robots (some come across as rude, granted!) but if she had exlpained her problem to the driver (assuming that she didn't) then he would have to formulate a plan of action, whether that was simply waiting for an appropriate adult or telephoning base for further instructions.
maybe we could use this example for the future good of everybody, maybe train others better to react positively and get passengers to help us help them better
as a bus driver, the route was not unexpectedly terminated, buses have been using the fire station as a terminus whenever floods occur. secondly, (i can only speak for me) having seen the girls pass, a destination is stated on there so i would have mentioned it to the girl giving prior warning. more than that, we know all kids want to do is get home from school! i would therefore ask that those with passes, just bear with the driver, allow the time to read it to enable better customer service to take place. its not a case of being lied to that there are floods, we are operating a flood timetable, normal service resumes once floods have receded and we have verification of this. we have a duty of care to all vulnerable passengers both young and old. i appreciate that the driver terminating would have been very disconcerting for this girl, but in future she needs to be assured we are not animals or robots (some come across as rude, granted!) but if she had exlpained her problem to the driver (assuming that she didn't) then he would have to formulate a plan of action, whether that was simply waiting for an appropriate adult or telephoning base for further instructions. maybe we could use this example for the future good of everybody, maybe train others better to react positively and get passengers to help us help them better sherlock39b
  • Score: 0

6:37pm Sat 9 Feb 13

uptonX says...

Of course it was a lie for the bus company to say the road between Welland and Upton was flooded on that Friday. Fact is the road was open. People fully understand the flood timetable and the need for it (mainly because of Hanley Road) but when flooding is used as an excuse because the driver couldn't be bothered or the bus company told him to not bother then that is unacceptable.
Of course it was a lie for the bus company to say the road between Welland and Upton was flooded on that Friday. Fact is the road was open. People fully understand the flood timetable and the need for it (mainly because of Hanley Road) but when flooding is used as an excuse because the driver couldn't be bothered or the bus company told him to not bother then that is unacceptable. uptonX
  • Score: 0

8:30pm Sat 9 Feb 13

Ctrl Alt Del says...

Obviously an old school driver, a graduate of the "friendly" Midland Red customer service academy!
Obviously an old school driver, a graduate of the "friendly" Midland Red customer service academy! Ctrl Alt Del
  • Score: 0

1:15pm Sun 10 Feb 13

saucerer says...

Another stunning example of customer service from First, where their drivers really don't give two hoots about their passengers and never have particularly in the Midland Red days. Just a shame Rotala didn't buy out the whole of the Midland Red West operation, then we might see improvements in punctuality, customer service and friendliness.
Another stunning example of customer service from First, where their drivers really don't give two hoots about their passengers and never have particularly in the Midland Red days. Just a shame Rotala didn't buy out the whole of the Midland Red West operation, then we might see improvements in punctuality, customer service and friendliness. saucerer
  • Score: 0

4:18pm Sun 10 Feb 13

jay2512 says...

Good job rotala didnt buy all first operations. Look at the mess they made before when they came into worcester with red diamond and dropped routes at short notice. Causing chaos in crowngate arrogant and idiot drivers driving too fast for road conditions. Lack of communication when complaints were made. Buses nevr turning up on time or at all. Buses always broken down due to poor maintenance. Only bought in new buses to certain routes to keep council happy to then drop those routes as well. SO WHY WOULD ROTALA BE SO GREAT?
Good job rotala didnt buy all first operations. Look at the mess they made before when they came into worcester with red diamond and dropped routes at short notice. Causing chaos in crowngate arrogant and idiot drivers driving too fast for road conditions. Lack of communication when complaints were made. Buses nevr turning up on time or at all. Buses always broken down due to poor maintenance. Only bought in new buses to certain routes to keep council happy to then drop those routes as well. SO WHY WOULD ROTALA BE SO GREAT? jay2512
  • Score: 0

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