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Worcester residents furious after internet goes down for two weeks
ANGRY BT customers are demanding answers after being without internet for two weeks.
BT Infinity services in the Blackpole area of Worcester went down on Sunday, December 15, and customers are still without any way to access e-mail, social networking, online news or messaging programs such as Skype, although phone and television services are still working.
On Friday, the company said it was looking into the problem, which resident Kenneth Sisman described as “unbelievable”.
He said: “Twelve days is too long and we keep passed from pillar to post with nothing happening, just automated messages and phone calls to contact centres who don’t know what they’re doing when it’s not written on a script which we have to pay for.
“My sister has a medical condition and is housebound. She usually uses Skype to talk to people to get round this, but of course she can’t, and it’s upsetting her.
“She’s now having to pay mobile phone bills to speak to people.
“It’s been going on for too long.”
Mr Sisman said despite he and 67 neighbours who had faced the same problem making numerous calls to the company, no help had been forthcoming.
“People have been kept on hold for two to three hours at a time – that costs a lot of money,” he said.
“Nobody is saying when this is going to be resolved.
“People are up in arms about it. We want something done about this now.
“People need to know what’s going on.”
He said he and his neighbours would be seeking compensation from the company.
“There are a lot of kids that would have received new games consoles that need the internet so they can’t play them,” he said.
“People use Skype to talk to loved ones on Christmas but they haven’t been able to do that either because of this.
“My daughter’s home from university and has deadlines to meet, but because of no internet, I now have to keep carting her to the library and back which is costing me money and I’m meant to be enjoying my time off.
“It’s not her fault, it’s theirs.”
The service – which costs between £15 and £26 a month – promises superfast broadband with download speeds of up to 76mb.
Geoffrey Smith, of Colesbourne Close, said it had been established that it was problem with BT’s transmission and not with the customer’s computers but this had not helped engineers fix the issue.
“They got it working for about five minutes but it went down again right away,” he said. “My son is not very happy because he can’t get onto his video games without the internet.”
A spokesman from BT said on Friday the company was investigating the problem.
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