Mum claims daughter was trapped in bus doors during journey in Worcester

Worcester News: ORDEAL ON BUS: Paige Taylor, aged five, and her mother Hayley Jones. ORDEAL ON BUS: Paige Taylor, aged five, and her mother Hayley Jones.

A CONCERNED mother claims a driver trapped her little girl in the doors of his bus while she was getting on to go home from school.

Hayley Jones, of Trefoil Close, St Peter’s, Worcester, said her daughter’s knee was bleeding after the incident, but she did not know until after she got off the bus, because the five-year-old thought the driver was laughing at her. 

Now, operator of the route First Group says it will investigate the incident to find out what happened.

Single mum Miss Jones claims the drama unfolded after she got on the number 32 bus with her two children – two-and-a-half-year-old Harry and daughter Paige – in Timberdine Close, near Cherry Orchard Primary School, Worcester.

They were heading towards St Peter’s at about 3.25pm on Wednesday, December 18.

“My two children and I caught a bus and my five-year-old daughter ended up getting closed in the door. An old scab was knocked off and she was left with a small burn mark,” said Miss Jones. 

“The driver said ‘whoops, wrong button’, then laughed.

“My daughter did not tell me until we were off the bus and she was upset. She thought the driver was laughing at her.”

Miss Jones also claims the driver was talking to another driver to whom he was giving a lift while the bus was at the stop and throughout the journey.

“Even after we had got on the bus, the driver continued his conversation even though there are signs clearly saying not to talk to the driver while the bus is in motion,” she said.

“Prams were in the walkways and people were not asked to put them in the right place.

"Around eight people had to squeeze into the very front section of the bus including me and I was holding a collapsed pram.”

A spokesman for First Group buses, which runs the service, said an investigation was being launched into the incident.

He said: "We take all incidents very seriously and will be undertaking a full investigation into the matter.

“All our staff are trained to a high standard and are expected to deal with any incident with care and compassion.

"We’ll contact the customer concerned to resolve the matter when we have concluded our investigations.”

Comments (21)

Please log in to enable comment sorting

1:06pm Mon 13 Jan 14

imustbeoldiwearacap says...

Wake me up when a proper news story appears!
Wake me up when a proper news story appears! imustbeoldiwearacap
  • Score: 29

1:30pm Mon 13 Jan 14

truth must out says...

Miss Jones has turned a minor incident in to the journey from hell. Kids trapped in doors, laughing driver, talkative passenger, prams all over the bus, passengers squeezed together. What a load of old tosh....WN should be ashamed to run this complete non story.
Miss Jones has turned a minor incident in to the journey from hell. Kids trapped in doors, laughing driver, talkative passenger, prams all over the bus, passengers squeezed together. What a load of old tosh....WN should be ashamed to run this complete non story. truth must out
  • Score: 46

2:01pm Mon 13 Jan 14

lotus1 says...

Although i fully understand why this mum is upset with your children you will do everything to protect them, i also understand how the child didn't say anything until after, kids do this, however i cant understand why she has run to the papers when the bus company have said they will investigate the matter thoroughly and let her know the outcome, surely its only fair to give them the chance to investigate first?
Although i fully understand why this mum is upset with your children you will do everything to protect them, i also understand how the child didn't say anything until after, kids do this, however i cant understand why she has run to the papers when the bus company have said they will investigate the matter thoroughly and let her know the outcome, surely its only fair to give them the chance to investigate first? lotus1
  • Score: 42

2:15pm Mon 13 Jan 14

DanMacc says...

I think we all agree, they should bring back capital punishment for people like Mr B. Ussdriver. I hope he gets the sack and this woman gets AT LEAST £100,000 compo.
I think we all agree, they should bring back capital punishment for people like Mr B. Ussdriver. I hope he gets the sack and this woman gets AT LEAST £100,000 compo. DanMacc
  • Score: -2

2:24pm Mon 13 Jan 14

CJH says...

Here we go again. I had a problem with getting information for someone who needed to travel on a First Group bus last week. Did I feel the need to go running to the WN? Nope. I wasn't looking for revenge, compensation, someone to blame, or wanting my five minutes of 'fame'. What does this woman want the end result of this story to be? That's what we want to know really, isn't it?
Here we go again. I had a problem with getting information for someone who needed to travel on a First Group bus last week. Did I feel the need to go running to the WN? Nope. I wasn't looking for revenge, compensation, someone to blame, or wanting my five minutes of 'fame'. What does this woman want the end result of this story to be? That's what we want to know really, isn't it? CJH
  • Score: 21

3:16pm Mon 13 Jan 14

Cludgehill says...

This women is obviously so concerned about health and safety so why on seeing the bus was full of push chairs did she continue to board with a folded up pram. ?She obviously knows the regulations!!!
This women is obviously so concerned about health and safety so why on seeing the bus was full of push chairs did she continue to board with a folded up pram. ?She obviously knows the regulations!!! Cludgehill
  • Score: 12

4:32pm Mon 13 Jan 14

Doogie 46 says...

Must say I use the 32 service pretty often but I`ve never been down Timberdine Close on it, where the "drama" began. I would suspect she boarded the bus on Bath Road.
Do the WN really need to print stories (or non-stories) such as this one - talk about making mountains out of molehills. You should expect minor inconveniences and mishaps on a crowded bus (looks like the photographer forgot to tell them to fold their arms and look glum)
Must say I use the 32 service pretty often but I`ve never been down Timberdine Close on it, where the "drama" began. I would suspect she boarded the bus on Bath Road. Do the WN really need to print stories (or non-stories) such as this one - talk about making mountains out of molehills. You should expect minor inconveniences and mishaps on a crowded bus (looks like the photographer forgot to tell them to fold their arms and look glum) Doogie 46
  • Score: 20

4:55pm Mon 13 Jan 14

rod123 says...

Bath Road to St Peters on a bus? Try walking, far healthier.
Bath Road to St Peters on a bus? Try walking, far healthier. rod123
  • Score: 17

5:14pm Mon 13 Jan 14

liketoknow says...

think they should change the papers name to the Worcester gossip
think they should change the papers name to the Worcester gossip liketoknow
  • Score: 15

7:19pm Mon 13 Jan 14

Guy66 says...

CJH wrote:
Here we go again. I had a problem with getting information for someone who needed to travel on a First Group bus last week. Did I feel the need to go running to the WN? Nope. I wasn't looking for revenge, compensation, someone to blame, or wanting my five minutes of 'fame'. What does this woman want the end result of this story to be? That's what we want to know really, isn't it?
You just did ! :)
[quote][p][bold]CJH[/bold] wrote: Here we go again. I had a problem with getting information for someone who needed to travel on a First Group bus last week. Did I feel the need to go running to the WN? Nope. I wasn't looking for revenge, compensation, someone to blame, or wanting my five minutes of 'fame'. What does this woman want the end result of this story to be? That's what we want to know really, isn't it?[/p][/quote]You just did ! :) Guy66
  • Score: 0

10:53am Tue 14 Jan 14

nickyf224117 says...

If i was this young lady i would be asking questions in capitals and in bad punctuation and grammer, such as "WHY WAS THERE NO SAFTEY FEATURES?" "WHY DID THE DRIVER FIND BRUTAULLY INJURING MY DAUGHTER SO AMUSING?" "WHERES MY COMPO BAB?! AND WHERE IS MY PLAYSTAION 4????!!!!!!!!!!"
If i was this young lady i would be asking questions in capitals and in bad punctuation and grammer, such as "WHY WAS THERE NO SAFTEY FEATURES?" "WHY DID THE DRIVER FIND BRUTAULLY INJURING MY DAUGHTER SO AMUSING?" "WHERES MY COMPO BAB?! AND WHERE IS MY PLAYSTAION 4????!!!!!!!!!!" nickyf224117
  • Score: 10

11:00am Tue 14 Jan 14

CJH says...

nickyf224117 wrote:
If i was this young lady i would be asking questions in capitals and in bad punctuation and grammer, such as "WHY WAS THERE NO SAFTEY FEATURES?" "WHY DID THE DRIVER FIND BRUTAULLY INJURING MY DAUGHTER SO AMUSING?" "WHERES MY COMPO BAB?! AND WHERE IS MY PLAYSTAION 4????!!!!!!!!!!"
You forgot to blame Asda! :-)
[quote][p][bold]nickyf224117[/bold] wrote: If i was this young lady i would be asking questions in capitals and in bad punctuation and grammer, such as "WHY WAS THERE NO SAFTEY FEATURES?" "WHY DID THE DRIVER FIND BRUTAULLY INJURING MY DAUGHTER SO AMUSING?" "WHERES MY COMPO BAB?! AND WHERE IS MY PLAYSTAION 4????!!!!!!!!!!"[/p][/quote]You forgot to blame Asda! :-) CJH
  • Score: 7

12:19pm Tue 14 Jan 14

Cludgehill says...

Ahhhhh!!!! Got it , just use the first 2 words in the headline , good old
worcester news they hate scrounging claimers as well!
Ahhhhh!!!! Got it , just use the first 2 words in the headline , good old worcester news they hate scrounging claimers as well! Cludgehill
  • Score: 3

1:23pm Tue 14 Jan 14

Vox populi says...

Well it will teach her a useful life lesson for when she joins the rat race won't it……..unless she follows in her mothers foot steps looking to make a decent living or at least make a bit of extra cash from claims...
Well it will teach her a useful life lesson for when she joins the rat race won't it……..unless she follows in her mothers foot steps looking to make a decent living or at least make a bit of extra cash from claims... Vox populi
  • Score: 6

2:30pm Tue 14 Jan 14

gemma6 says...

What a bunch of judgemental ******** you are!
What a bunch of judgemental ******** you are! gemma6
  • Score: -14

2:40pm Tue 14 Jan 14

CJH says...

gemma6 wrote:
What a bunch of judgemental ******** you are!
Just fed up to the back teeth with these 'poor me' stories. This is cheap and lazy journalism. There are people with real problems whose stories need to be told.
[quote][p][bold]gemma6[/bold] wrote: What a bunch of judgemental ******** you are![/p][/quote]Just fed up to the back teeth with these 'poor me' stories. This is cheap and lazy journalism. There are people with real problems whose stories need to be told. CJH
  • Score: 19

5:29pm Tue 14 Jan 14

gemma6 says...

I agree it is cheap and lazy journalism but not a lot happens in Worcester really does it? I don't think her story gives anyone the right to make such vitriolic comments or jump to conclusion about her. Perhaps she wanted to raise awareness of safety issues concerning First Group. She is certainly not the only one to have suffered on their buses. My 88 year old mother was sent 'flying' down one of their buses when the driver drove off before she had sat down. She was, fortunately, unhurt but a tumble like that for an elderly person could be fatal.
I agree it is cheap and lazy journalism but not a lot happens in Worcester really does it? I don't think her story gives anyone the right to make such vitriolic comments or jump to conclusion about her. Perhaps she wanted to raise awareness of safety issues concerning First Group. She is certainly not the only one to have suffered on their buses. My 88 year old mother was sent 'flying' down one of their buses when the driver drove off before she had sat down. She was, fortunately, unhurt but a tumble like that for an elderly person could be fatal. gemma6
  • Score: -7

10:28pm Tue 14 Jan 14

shelleykitten says...

evening news would be nowhere to be seen if it was a story about how much abuse the bus drivers get.......usually from people who don't want to fold up their pushchairs or move up the bus!!
evening news would be nowhere to be seen if it was a story about how much abuse the bus drivers get.......usually from people who don't want to fold up their pushchairs or move up the bus!! shelleykitten
  • Score: 16

1:01pm Wed 15 Jan 14

Vox populi says...

gemma6 wrote:
I agree it is cheap and lazy journalism but not a lot happens in Worcester really does it? I don't think her story gives anyone the right to make such vitriolic comments or jump to conclusion about her. Perhaps she wanted to raise awareness of safety issues concerning First Group. She is certainly not the only one to have suffered on their buses. My 88 year old mother was sent 'flying' down one of their buses when the driver drove off before she had sat down. She was, fortunately, unhurt but a tumble like that for an elderly person could be fatal.
I think people are rather fed up with the lack of differerentation between what is a new worthy story and what is an incident that happens in everyday life.

As residents of Worcester most are happy that "not a lot happens in Worcester" however being a mouth piece for non event stories, claim stories and general complaining about minor things when people on here are probably dealing with far much more in the way of hardship or issues does wear thin.

I slipped over outside the railway station yesterday morning as the pavement hadn't been gritted......or was it because it was icy...or maybe I was wearing the wrong shoes..... I didn't immediately contact WN however, I just got up and carried on like any normal person would.

If you expose yourself to the local press with these kind of minor and/or silly stories then you have to expect these kind of comments. Yes we are judging on purely why you felt the need to contact a newspaper with such a story.
[quote][p][bold]gemma6[/bold] wrote: I agree it is cheap and lazy journalism but not a lot happens in Worcester really does it? I don't think her story gives anyone the right to make such vitriolic comments or jump to conclusion about her. Perhaps she wanted to raise awareness of safety issues concerning First Group. She is certainly not the only one to have suffered on their buses. My 88 year old mother was sent 'flying' down one of their buses when the driver drove off before she had sat down. She was, fortunately, unhurt but a tumble like that for an elderly person could be fatal.[/p][/quote]I think people are rather fed up with the lack of differerentation between what is a new worthy story and what is an incident that happens in everyday life. As residents of Worcester most are happy that "not a lot happens in Worcester" however being a mouth piece for non event stories, claim stories and general complaining about minor things when people on here are probably dealing with far much more in the way of hardship or issues does wear thin. I slipped over outside the railway station yesterday morning as the pavement hadn't been gritted......or was it because it was icy...or maybe I was wearing the wrong shoes..... I didn't immediately contact WN however, I just got up and carried on like any normal person would. If you expose yourself to the local press with these kind of minor and/or silly stories then you have to expect these kind of comments. Yes we are judging on purely why you felt the need to contact a newspaper with such a story. Vox populi
  • Score: 8

6:50pm Wed 15 Jan 14

gemma6 says...

Vox populi wrote:
gemma6 wrote:
I agree it is cheap and lazy journalism but not a lot happens in Worcester really does it? I don't think her story gives anyone the right to make such vitriolic comments or jump to conclusion about her. Perhaps she wanted to raise awareness of safety issues concerning First Group. She is certainly not the only one to have suffered on their buses. My 88 year old mother was sent 'flying' down one of their buses when the driver drove off before she had sat down. She was, fortunately, unhurt but a tumble like that for an elderly person could be fatal.
I think people are rather fed up with the lack of differerentation between what is a new worthy story and what is an incident that happens in everyday life.

As residents of Worcester most are happy that "not a lot happens in Worcester" however being a mouth piece for non event stories, claim stories and general complaining about minor things when people on here are probably dealing with far much more in the way of hardship or issues does wear thin.

I slipped over outside the railway station yesterday morning as the pavement hadn't been gritted......or was it because it was icy...or maybe I was wearing the wrong shoes..... I didn't immediately contact WN however, I just got up and carried on like any normal person would.

If you expose yourself to the local press with these kind of minor and/or silly stories then you have to expect these kind of comments. Yes we are judging on purely why you felt the need to contact a newspaper with such a story.
I said I agreed with you regarding non news worthy stories but I blame the WN for that . It does not justify the abusive comments directed at this lady. How do we know how the WN found out about it? I remember once ringing to pay and place an advert in their paper (as I'd had my car broken into and had something value less but irreplaceable stolen) asking for anyone finding it to contact me.
The next thing I knew, there was a journalist knocking at my door for a story!
That was not what I had expected.
[quote][p][bold]Vox populi[/bold] wrote: [quote][p][bold]gemma6[/bold] wrote: I agree it is cheap and lazy journalism but not a lot happens in Worcester really does it? I don't think her story gives anyone the right to make such vitriolic comments or jump to conclusion about her. Perhaps she wanted to raise awareness of safety issues concerning First Group. She is certainly not the only one to have suffered on their buses. My 88 year old mother was sent 'flying' down one of their buses when the driver drove off before she had sat down. She was, fortunately, unhurt but a tumble like that for an elderly person could be fatal.[/p][/quote]I think people are rather fed up with the lack of differerentation between what is a new worthy story and what is an incident that happens in everyday life. As residents of Worcester most are happy that "not a lot happens in Worcester" however being a mouth piece for non event stories, claim stories and general complaining about minor things when people on here are probably dealing with far much more in the way of hardship or issues does wear thin. I slipped over outside the railway station yesterday morning as the pavement hadn't been gritted......or was it because it was icy...or maybe I was wearing the wrong shoes..... I didn't immediately contact WN however, I just got up and carried on like any normal person would. If you expose yourself to the local press with these kind of minor and/or silly stories then you have to expect these kind of comments. Yes we are judging on purely why you felt the need to contact a newspaper with such a story.[/p][/quote]I said I agreed with you regarding non news worthy stories but I blame the WN for that . It does not justify the abusive comments directed at this lady. How do we know how the WN found out about it? I remember once ringing to pay and place an advert in their paper (as I'd had my car broken into and had something value less but irreplaceable stolen) asking for anyone finding it to contact me. The next thing I knew, there was a journalist knocking at my door for a story! That was not what I had expected. gemma6
  • Score: -1

8:15pm Wed 15 Jan 14

goodygoody says...

Ordeal on a bus? What ordeal?
Ordeal on a bus? What ordeal? goodygoody
  • Score: 7

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree