Lush tops poll to find UK's favourite high street shop - but does Worcester agree?

Lush topped the poll of customers

WHSmith was bottom of the table in the Which? survey

First published in News by

LUSH, the cosmetics retailer, certainly lived up to its name in coming out top of a poll to find the UK's favourite high street shop.

The store reclaimed the top spot in the poll, corried out by Which?, while WHSmith was voted the worst for its "crowded stores with limited stock".

The Which? annual high street survey asked 12,504 customers to rate shops on price, products, service and after-sales service or returns based on their last visit.

Shoppers at Lush, which last held the top spot in 2012 before finishing second last year, praised the "personal" aspect of its customer service and its try-before-you-buy offer while describing staff as friendly and helpful, giving it an overall score of 83 per cent.

Disney Store took second place, with a score of 82 per cent, while consumers voted sound system experts Richer Sounds the third best shop with a score of 81 per cent.

Richer Sounds was the only store in the top five to win a five-star rating for its pricing.

Meanwhile, last year's winner, Apple, slipped to 13th place after seeing 9 per cent slashed from its customer score.

Several customers complained about finding it difficult to book an appointment with the technology giant's 'genius bar' service, which helps consumers with technical problems.

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WHSmith, which received a 55 per cent overall rating, found itself at the bottom of the ranking of 100 retailers for the second year in a row.

Homebase was ranked 99th with a score of 56 per cent, and music outlet HMV managed just 59 per cent to take 98th place.

Which? editor Richard Headland said: "We've seen time and again that people won't settle for bad customer service and this is supported by the results of our high street shops survey.

"Stores giving people the care and attention they want have happy customers who return."

A WHSmith spokeswoman said: "This exercise is very misleading as WHSmith does not fit into any of the survey categories, while products like newspapers and magazines are not those that customers would 'recommend' a retailer for.

"The 104 customers that commented on WHSmith in this survey are not reflective of the 12 million customers that visit our stores each week, where our own independent survey of over a thousand customers continues to rate us highly."

The top three:

1. Lush
2. Disney Store
3. Richer Sounds

The bottom three:

1. WHSmith
2. Homebase
3. HMV

Use the form below to let us know whether you agree with the findings - and to tell us your favourite stores in Worcester.

Comments (3)

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1:25pm Wed 21 May 14

CJH says...

Never heard of Lush or Richer Sounds. My life is none the worse for it though.
Never heard of Lush or Richer Sounds. My life is none the worse for it though. CJH
  • Score: 3

2:47pm Fri 13 Jun 14

William Rudd says...

Lol my missus said after reading your comment."Told you Hereford is full of cave dwelling hermits".
Lol my missus said after reading your comment."Told you Hereford is full of cave dwelling hermits". William Rudd
  • Score: -1

4:00pm Fri 13 Jun 14

CJH says...

William Rudd wrote:
Lol my missus said after reading your comment."Told you Hereford is full of cave dwelling hermits".
I don't live in Herefordshire. And buying shiny bits of tat in shops I've never heard does not, and never will, appeal to me.
[quote][p][bold]William Rudd[/bold] wrote: Lol my missus said after reading your comment."Told you Hereford is full of cave dwelling hermits".[/p][/quote]I don't live in Herefordshire. And buying shiny bits of tat in shops I've never heard does not, and never will, appeal to me. CJH
  • Score: 1

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