Malvern woman sent another patient's personal details

CONCERN: Victoria Seymour, who was sent a letter containing another person’s details from the NHS. Jonathan Barry. 3014660402.

CONCERN: Victoria Seymour, who was sent a letter containing another person’s details from the NHS. Jonathan Barry. 3014660402.

First published in News by

A MALVERN woman has criticised the organisation running mental health services in Worcestershire after she was sent a letter containing sensitive information about another patient.

When care assistant Victoria Seymour received a letter from Worcestershire Health and Care NHS Trust recently, she was shocked to find another letter inside addressed to a woman who she does not know containing details including her address, patient number and a range of other personal information.

The trust runs a number of nonemergency services across the county such as mental health and community hospitals and the letter – which was addressed to a woman living in Bredon – was written by the IAPT programme, which treats patients with depression.

Miss Seymour of Cowleigh Road, Malvern, said she was concerned another patient’s sensitive data had fallen into the wrong hands.

“It says something about a telephone triage appointment,” she said. “It’s a bit worrying considering they said my information would be kept secret.

“I don’t know this person but I’ve got all their personal details.”

The NHS has a legal duty under the Data Protection Act 1998 to keep patient information secure while the Human Rights Act 1998 states everyone has the right to respect for their private lives – including health records.

A spokesperson for Worcestershire Health and Care NHS Trust said: “Early investigations reveal that this was an administrative error.

“All administrative staff have been made aware and reminded of the process about handling information and outgoing letters.

“Last year the IAPT service processed around 9,500 referrals and it is extremely rare for this sort of thing to happen, however we have taken action to mitigate the risk of future mistakes.

“We have also contacted the patient affected to apologise.”

Patients can request to view their own records by asking their GP or applying in writing to the appropriate organisation.

For more information on your rights around health records, visit nhs.uk.

Comments (11)

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5:36pm Tue 29 Jul 14

Hugh Wattmate says...

Happens all the time, My own letters from GP/Mental health team are always getting sent to my old address. (3 years have passed since moving) I normally message then months down the line after waiting for an appointment to get "sorry we sent the appointment letter to your old address".

Amazing right..
Happens all the time, My own letters from GP/Mental health team are always getting sent to my old address. (3 years have passed since moving) I normally message then months down the line after waiting for an appointment to get "sorry we sent the appointment letter to your old address". Amazing right.. Hugh Wattmate
  • Score: -5

6:46pm Tue 29 Jul 14

truth must out says...

Miss Seymour of Cowleigh Road, Malvern, said she was concerned another patient’s sensitive data had fallen into the wrong hands.

“It says something about a telephone triage appointment,” she said. “It’s a bit worrying considering they said my information would be kept secret.“I don’t know this person but I’ve got all their personal details.”

Yeah and the first thing you did was run to the newspapers about it instead of making a discrete call to the hospital.......shout it from the rooftops. Still you got your picture in the papers didn't ya.....looking all serious and holding up the letter for all to see!!!!
Miss Seymour of Cowleigh Road, Malvern, said she was concerned another patient’s sensitive data had fallen into the wrong hands. “It says something about a telephone triage appointment,” she said. “It’s a bit worrying considering they said my information would be kept secret.“I don’t know this person but I’ve got all their personal details.” Yeah and the first thing you did was run to the newspapers about it instead of making a discrete call to the hospital.......shout it from the rooftops. Still you got your picture in the papers didn't ya.....looking all serious and holding up the letter for all to see!!!! truth must out
  • Score: 36

7:00pm Tue 29 Jul 14

CJH says...

Perhaps she should think about the thousands of letters which are sent out correctly every year, instead of the very few which aren't. Mistakes happen. Get over it Ms Seymour and stop drawing attention to yourself.
Perhaps she should think about the thousands of letters which are sent out correctly every year, instead of the very few which aren't. Mistakes happen. Get over it Ms Seymour and stop drawing attention to yourself. CJH
  • Score: 30

8:54pm Tue 29 Jul 14

Horatio One says...

It has happened to our family at least 5 times . We are not bothered at all.
It has happened to our family at least 5 times . We are not bothered at all. Horatio One
  • Score: 7

10:25pm Tue 29 Jul 14

Northerngirl1954 says...

truth must out wrote:
Miss Seymour of Cowleigh Road, Malvern, said she was concerned another patient’s sensitive data had fallen into the wrong hands.

“It says something about a telephone triage appointment,” she said. “It’s a bit worrying considering they said my information would be kept secret.“I don’t know this person but I’ve got all their personal details.”

Yeah and the first thing you did was run to the newspapers about it instead of making a discrete call to the hospital.......shout it from the rooftops. Still you got your picture in the papers didn't ya.....looking all serious and holding up the letter for all to see!!!!
I agree totally some months ago l had a letter confirming l had Crohn's disease, l had never had the tests or any connection with such, l contact the hospital to advise them and received a call back from the specialist and letter of apology? All to often people run to the papers does it do any good ?
[quote][p][bold]truth must out[/bold] wrote: Miss Seymour of Cowleigh Road, Malvern, said she was concerned another patient’s sensitive data had fallen into the wrong hands. “It says something about a telephone triage appointment,” she said. “It’s a bit worrying considering they said my information would be kept secret.“I don’t know this person but I’ve got all their personal details.” Yeah and the first thing you did was run to the newspapers about it instead of making a discrete call to the hospital.......shout it from the rooftops. Still you got your picture in the papers didn't ya.....looking all serious and holding up the letter for all to see!!!![/p][/quote]I agree totally some months ago l had a letter confirming l had Crohn's disease, l had never had the tests or any connection with such, l contact the hospital to advise them and received a call back from the specialist and letter of apology? All to often people run to the papers does it do any good ? Northerngirl1954
  • Score: 21

7:34am Wed 30 Jul 14

mrslish says...

"It's a bit worrying considering they said my information would be kept secret".............
......
But how can you really be worried about that, then go to the paper about it!?
"It's a bit worrying considering they said my information would be kept secret"............. ...... But how can you really be worried about that, then go to the paper about it!? mrslish
  • Score: 15

8:19am Wed 30 Jul 14

CJH says...

I do hope she hasn't shown the letter to anyone - family, friends, the reporter, the photographer. It wasn't hers to share with anyone was it?
I do hope she hasn't shown the letter to anyone - family, friends, the reporter, the photographer. It wasn't hers to share with anyone was it? CJH
  • Score: 13

8:21am Wed 30 Jul 14

_stu_ says...

truth must out wrote:
Miss Seymour of Cowleigh Road, Malvern, said she was concerned another patient’s sensitive data had fallen into the wrong hands.

“It says something about a telephone triage appointment,” she said. “It’s a bit worrying considering they said my information would be kept secret.“I don’t know this person but I’ve got all their personal details.”

Yeah and the first thing you did was run to the newspapers about it instead of making a discrete call to the hospital.......shout it from the rooftops. Still you got your picture in the papers didn't ya.....looking all serious and holding up the letter for all to see!!!!
Be fair, this is the most exciting thing that has ever happened to her! Let her have her 15 minutes of fame.
[quote][p][bold]truth must out[/bold] wrote: Miss Seymour of Cowleigh Road, Malvern, said she was concerned another patient’s sensitive data had fallen into the wrong hands. “It says something about a telephone triage appointment,” she said. “It’s a bit worrying considering they said my information would be kept secret.“I don’t know this person but I’ve got all their personal details.” Yeah and the first thing you did was run to the newspapers about it instead of making a discrete call to the hospital.......shout it from the rooftops. Still you got your picture in the papers didn't ya.....looking all serious and holding up the letter for all to see!!!![/p][/quote]Be fair, this is the most exciting thing that has ever happened to her! Let her have her 15 minutes of fame. _stu_
  • Score: 9

9:57am Wed 30 Jul 14

truth must out says...

CJH wrote:
I do hope she hasn't shown the letter to anyone - family, friends, the reporter, the photographer. It wasn't hers to share with anyone was it?
Miss Seymour of Cowleigh Road, Malvern, said she was concerned another patient’s sensitive data had fallen into the wrong hands.

It has now, hers ..................do
n't tell Miss Seymour any secrets!!
[quote][p][bold]CJH[/bold] wrote: I do hope she hasn't shown the letter to anyone - family, friends, the reporter, the photographer. It wasn't hers to share with anyone was it?[/p][/quote]Miss Seymour of Cowleigh Road, Malvern, said she was concerned another patient’s sensitive data had fallen into the wrong hands. It has now, hers ..................do n't tell Miss Seymour any secrets!! truth must out
  • Score: 11

6:54pm Wed 30 Jul 14

Sunny31 says...

Well Miss. If I was your manager I would seriously doubt your understanding of confidentiality and sensitive patient information! You are a healthcare assistant and should know better than to take this to the newspaper. How unprofessional are you! You should be ashamed
Well Miss. If I was your manager I would seriously doubt your understanding of confidentiality and sensitive patient information! You are a healthcare assistant and should know better than to take this to the newspaper. How unprofessional are you! You should be ashamed Sunny31
  • Score: 13

11:37am Thu 31 Jul 14

Bufton Tufton says...

And no doubt the photographers original is a much higher resolution picture than the one show here so s/he will probably we able to read the confidential details, just like the Downing Street cases.
And no doubt the photographers original is a much higher resolution picture than the one show here so s/he will probably we able to read the confidential details, just like the Downing Street cases. Bufton Tufton
  • Score: 6

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