INSPECTORS found food spillages on the walls, “dried faecal matter” in a bath and dead bugs on windowsills when they visited a Worcester care home.

Discussions are ongoing about the welfare of elderly people living at Shaw Red Hill Care Centre in London Road after a Care Quality Commission (CQC) inspection found it was failing to meet three essential care standards.

The care home was assessed by the CQC in May and its inspection report revealed concerns over safety and welfare as well as unhygienic living conditions.

Worcestershire County Council, NHS South Worcestershire Clinical Commissioning Group (CCG) and Shaw healthcare, the provider which runs the home, are now making “arrangements to ensure the needs of the residents are met”.

There are no confirmed plans to move occupants from the home, which currently has 81 residents and can accommodate up to 90 including dementia sufferers and the physically disabled.

Failings in the care provided, cleanliness and infection control and service monitoring had a “significant effect on the health, safety or welfare or there was a risk of this happening” for residents, according to the CQC.

The regulator's report added: “People had not always been cared for and supported in line with their individual care plan and risk assessment.

“This meant that people’s welfare and safety was not always protected.”

The document highlighted that “people were not cared for in a clean and hygienic environment” thus exposing them to the “risk of infection” and “were not included in the planning of their care”.

Cases of night staff showing “a lack of respect” to residents and keeping them waiting for support were also mentioned, while “dead insects on the window sill”, “dried faecal matter” in a bath and “food spillages on the walls” were given as examples of the unclean conditions.

The care home however did meet the CQC’s standards for consent to care, co-operating with other providers and staffing and the inspection report did praise the site for some of its work.

Care staff were described as “kind and caring” and the registered manager was recognised for “striving to improve the quality of the service provided”.

Positive quotes from residents and family members were also included such as “the staff really care about us”, “the nurses are very good” and “I think my relative receives very good care”.

A further CQC visit took place recently but its findings have yet to be made public. An action plan for improvements implemented by Shaw healthcare since the May inspection has also not been made public.

The quality of provision at Shaw Red Hill has also been assessed by South Worcestershire CCG.

A spokesman for the health body said: “NHS South Worcestershire CCG undertakes quality assurance visits to all nursing home providers in Worcestershire.

“The purpose of these visits is to gain assurance that the services we commission are safe and of high quality.

“Over recent weeks we have been monitoring closely the delivery of care to residents at the Shaw Red Hill care centre in Worcester.

“Working closely with Worcestershire County Council,Shaw healthcare and residents and their representatives, arrangements are being put in place to ensure that the needs of residents are met.”

A spokeswoman for the county council added: “All decisions taken about individuals will be in their best interests, in consultation with families, and we will ensure care remains safe and effective.There are no confirmed plans for anyone to be re-homed.”

A spokesman for Shaw healthcare said: “A CQC report published in June 2014 identified some areas for improvement.

“We have been working collaboratively with Worcestershire County Council and NHS South Worcestershire CCG to ensure that an improvement plan addresses these points.

“The care and well-being of the residents is the prime concern of all parties.”