SIR - During my convalescence, post my two-week stay in Worcester Royal Hospital (WRH) in November 2017, I have been reflecting on the Care Quality Commission’s Report, of August 8, 2017, that assessed the WRH as being ‘inadequate’.

The quality of medical and social care I received was of the highest standard.

This includes from not only the consultants, doctors, nurses (and student nurses on placement) but also from the ancillary staff; the porters who wheeled me along the corridors to and from the x-ray department; the cleaners; the bed makers and those who served my meals.

All were kind and helpful and nothing was too much trouble.

The assessment as ‘inadequate’, might reflect the failure to achieve certain protocols and waiting times within some set statistical criteria e.g. A&E waiting times which includes those who abuse the system and do not need to be there.

Is this an appropriate measurement of performance?

Does it encourage or recognise the excellent work that staff, at all levels, carry out both by day and night?

On the contrary, it can cause unnecessary loss of morale and disillusionment.

The negative reporting of WRH’s performance is appalling and does not necessarily reflect patient experience.

To all the WRH staff, my sincere and grateful thanks for your professionalism, carried out with good humour, under difficult circumstances.

JOHN ROSIER

Wyre Piddle

P.S. I was born before the NHS was founded and I am alive today because of it.