I RECENTLY had to make a train journey to London.
I had not used the train for years, and having read the recent reports in the Evening News, was anticipating discomfort and frustration.
However, from booking the ticket, leaving Foregate Street and returning to Shrub Hill, I was very impressed by the courtesy and helpfulness of staff, the promptness of the trains and the clarity and cheerfulness of announcements on the train.
I also appreciated the general cleanliness of the carriages. It was a pleasant and welcome surprise.
JEAN KENNEDY,
Worcester.
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