WORCESTER families are able to take steps towards enjoying a quiet life today, thanks to city council staff.

As part of National Noise Action Day they have been handing out leaflets in Bell Square in Worcester's CrownGate Shopping Centre until 3.30pm.

The leaflets provides information on how the council will investigate noise complaints and the actions it, and others, can take.

"It is important that people understand what action the council can take," said senior environmental health officer Bill Saville.

"In the first instance, we always encourage people to politely bring to the attention of their neighbour, or whoever is causing the problem, exactly what is disturbing them.

"So often people are not aware that they are annoying others and are more than willing to be reasonable when it is brought to their attention."

Specific powers

He said the council had specific powers to act in certain circumstances, but it was always preferable to avoid legal action.

"Taking court action is unlikely to improve neighbourly relations," he said.

"It is also necessary to realise that we have no power to curtail what is known as general living noise, such as children playing or people talking too loudly. It is only controlable noise such as music and dogs barking that may constitute a statutory nuisance."

Mr Saville said people complained about the noise from numerous sources, the main ones being loud music and DIY activities.

"We strongly recommend people consider using Mediation South Worcestershire for assistance before an upset escalates into a dispute," he said.

"The service is confidential, impartial and no party is under any obligation to talk to neighbours or do anything without first giving full consent."