MAY I say how disgusted I was at the attitude of a member of staff at Shipley's Bingo Hall in New Road, Kidderminster.

After my daughter was mugged, and robbed of her purse which contained a considerable amount of cash and credit cards, outside the bingo hall she immediately went inside to use the telephone to dial 999 - a "free call" - only to be told to go and find a public phone box.

Thanks to the member of Shipleys staff. May you never need help.

ER BATES

Dolgogh

Near Tywyn, Mid Wales