THROUGH your letters page, please may we express our gratitude to the two kind ladies who stopped to help on Monday, December 5 when our elderly friend fell down an escalator in the Kingfisher Centre.

Thanks also to the staff at Burger King who provided refreshments while we were waiting for an ambulance.

Unfortunately in the confusion, we did not get their names or have a chance to thank them properly for their kindness and assistance, which was very much appreciated.

We are also pleased to say that, following hospital treatment, our friend is now recovering well.

MOLLY, JOAN and ROSA

Bidford-on-Avon