DROITWICH residents have been left without water, and a school has been forced to close, on one of the hottest days of the year.
Severn Trent Water (STW) has tweeted an apology to customers living in the WR9 area suffering disruption due to the problem, understood to have been caused by a nine inch burst on a main water pipe, in Kidderminster Road this morning, (July 20).
The Worcester News/Droitwich Advertiser has contacted STW asking when the water would be restored, but as yet no one has got back to us.
As temperatures reached nearly 30°C in Droitwich, the issue led to the closure of Westlands First School this morning.
A spokesman for the school said initially they had some water left but they ran out and had no water for toilets, or clean drinking water, which forced them to take the decision to close.
From 11.15am children began being collected by parents, and by 2pm most had gone home.
The spokesman added: "STW have not been not telling us much, apart from it was a burst water main.
"We don't know whether or not we will be able to reopen tomorrow at the moment."
One frustrated resident, who lives in Meadow Road on the Westlands estate, said the area had been having problems with low pressure since Saturday, and they lost water completely at 7.30am.
"Residents have been told different things about when the water will be back on," they said.
"Some were told this morning it would be back 'within an hour', but others were told it would not be on again until tomorrow.
"I bought the last two litres bottle of water from Morrisons this afternoon - there are now none left.
"There are parents with babies and children that need water.
"It is not right."
Another Westlands resident added: "There are a lot of elderly and vulnerable people living on the estate - we are all dehydrated and just trying to limit the little water we have.
"It is terrible considering it was reported to them this morning.
"No one knows anything, I even heard a rumour we will be without water for two days.
"There is no water left at Morrisons or Aldi. All the shops are running out."
A statement on STW's website reads: "Our teams are on site now and will work around the clock to everything back to normal as quickly as possible.
"We know how difficult it is to have no water, especially at busy times of day when you’re trying to look after family and prepare meals, and we’re sorry for the inconvenience this may be causing.
"We’d like to reassure our customers that we’re doing everything we can to get the water supplies back on as soon as we can."
In a tweet at 3.40pm this afternoon, STW said: "Apologies to customers in Droitwich, we're still working on restoring supply."
Caroline Hornberger tweeted in reply: "Need to get something in place soon, lots of people will be home from work soon, no water, bottled water deliveries?"
A spokesman for STW then commented: "We're looking at all options to restore supplies ASAP.
"I appreciate with the weather it’s not ideal having no water."
@FertRacingTeam We're looking at all options to restore supplies ASAP. I appreciate with the weather it’s not ideal having no water. Holly— Severn Trent (@stwater) July 20, 2016