SIR - I am registered blind and although have some residual vision own a guide dog.

On Thursday, September 4 I, along with two teenage girls, were waiting for the 12.42pm 44C bus into town at the bus top opposite the Sixth Form College.

As it approached the stop the driver made no effort at all to pull in, appearing to accelerate straight past us.

I was supposed to be at a meeting in the city centre at 1.30pm.

Now I am over 60 years old and earlier this year suffered with a double pulmonary embolism (blood clots on both lungs) and can no longer stride out as I used to when younger.

I contacted the person I was meeting and rearranged with him.

I made my way walking to the bus station where one of the staff kindly got hold of a manager for me.

He explained that the complaint procedure was to telephone your company and he gave me a card with the number on it.

On arriving at home I called that number only to be informed that no agents were available to speak to. Now this same message was repeated over again and again apologising for the delay.

I put up with this for very nearly 20 minutes and then hung up.

This situation is just not acceptable, with regard to both the ignorance of the employee and the obvious way the company uses telephone blocking methods to negate complaints.

I would appreciate a written apology, stating that the driver of the bus concerned has, in fact, been reprimanded for his discourteousness.

Members of the public should be made aware of this abysmal attitude of certain numbers of the bus employees.

NICK MOORE Worcester