8:10am Friday 12th March 2010
SIR – Your article on Friday, March 5, about complaints made against our hospitals paints much too gloomy a picture.
I returned from Worcestershire Royal Hospital on Thursday, March 4, after a week recovering from pneumonia, and I have nothing but the highest praise for the friendly and efficient care that I received in the medical short stay unit. I can recall only one instance when a nurse was a little scratchy – and wouldn’t most of us feel that way in the last hour of a 12-hour shift, when the ward was understaffed? I have worked in various medical environments, and I know good nursing when I experience it.
I accept that complaints were made about different aspects of the hospital service, but so far as the nurses on that ward are concerned I count myself very fortunate to have been in their care. So let’s think twice before slating them. Theirs is a tiring and stressful job, and yet they still come up smiling. Do you think you could do the same?
Tony Robinson
Crowle
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