Girl is stranded on bus journey home (From Worcester News)
Get involved! Send your photos, video, news & views by texting WN NEWS to 80360 or e-mail us
Girl is stranded on bus journey home
9:30am Saturday 9th February 2013 in News
STRANDED SCHOOLGIRL: Lucy Jones was dumped three miles from home when the driver told her to get off the bus.
A TEENAGE schoolgirl was left stranded nearly three miles from home after a bus driver unexpectedly terminated the route.
Lucy Jones, aged 14, had been travelling on the 43 First bus from the Chase High School, Malvern, on a Friday afternoon to her home in Upton-upon-Severn.
However, when the bus pulled up at Welland the driver told Lucy to get off as he was not going into Upton-upon-Severn, leaving her frantically trying to contact her family to pick her up.
First bus company said on the day it had been operating a flood timetable because of high water levels along the route and passengers were being kept up to date through its website and Twitter feed @FirstWyvern.
However, Lucy’s father Mark said that since January’s floods the bus had been coming into the town, but turning around at the fire station and First’s defence was not good enough.
Mr Jones, of Rectory Road, said: “She was upset at being left there on her own after the bus driver told her to get off. She is only 14 and was quite scared really.
“Luckily, she had her mo-bile phone on her and had sent loads of text messages to my phone asking me to pick her up.
“As for checking Twitter, that’s not really good enough because she can’t go on to the internet at school.
“There should have been a sign on the bus or the bus driver should have told her that he was stopping at Welland when she got on the bus so she could have phoned me.”
Lucy’s grandfather Richard Myres closed his butcher’s shop early and took the stricken teenager home.
Lucy’s school said it would be seeking an explanation from First as to why the bus terminated before Upton-upon-Severn.
Kevin Peck, headteacher at the Chase, said: “The school is concerned that one of its female pupils was turned off a public bus late on a winter’s afternoon several miles from her home.”
A First spokesman said: “Depending on where the water level is high along the route, sometimes vehicles have to terminate before the fire station. This was the case on Friday, February 1, and the website and Twitter accounts were updated accordingly.
“The flood timetable for service 43 is still in place, owing to water running down off the mountains and out of the river.”
Comments(8)
imustbeoldiwearacap
says...
10:56am Sat 9 Feb 13
uptonX
says...
12:16pm Sat 9 Feb 13
sherlock39b
says...
3:38pm Sat 9 Feb 13
secondly, (i can only speak for me) having seen the girls pass, a destination is stated on there so i would have mentioned it to the girl giving prior warning.
more than that, we know all kids want to do is get home from school! i would therefore ask that those with passes, just bear with the driver, allow the time to read it to enable better customer service to take place.
its not a case of being lied to that there are floods, we are operating a flood timetable, normal service resumes once floods have receded and we have verification of this.
we have a duty of care to all vulnerable passengers both young and old. i appreciate that the driver terminating would have been very disconcerting for this girl, but in future she needs to be assured we are not animals or robots (some come across as rude, granted!) but if she had exlpained her problem to the driver (assuming that she didn't) then he would have to formulate a plan of action, whether that was simply waiting for an appropriate adult or telephoning base for further instructions.
maybe we could use this example for the future good of everybody, maybe train others better to react positively and get passengers to help us help them better
uptonX
says...
6:37pm Sat 9 Feb 13
Ctrl Alt Del
says...
8:30pm Sat 9 Feb 13
saucerer
says...
1:15pm Sun 10 Feb 13
jay2512
says...
4:18pm Sun 10 Feb 13
Guy66 says...
10:41am Sat 9 Feb 13
A total lack of their Duty of Care toward a potentially vulnerable girl. Why did the driver 'FAIL' to mention the information. Why was there no notice on the bus. The excuse from First is just that, it is nothing short of pathetic!