Hospitals top of table for A&E waiting times

Worcestershire Royal Hospital and the Alex in Redditch were top of the table for the week ending May 26.

Worcestershire Royal Hospital and the Alex in Redditch were top of the table for the week ending May 26.

First published in News
Last updated

WORCESTERSHIRE hospitals are top of the league table when it comes to treating emergency patients quickly.

Figures published by Worcestershire Acute Hospitals NHS Trust show that 97.5 per cent of emergency patients were seen within four hours of coming through the doors at A&E departments in Worcester and Redditch for the week ending May 26.

This put the trust top of the performance table out of 15 Midlands trusts and reflects a general improvement in performance at Worcestershire Royal Hospital in Worcester and the Alexandra in Redditch.

In May, 96.55 per cent of patients who attended the emergency units spent less than four hours in the department, from arrival until they were discharged, admitted to a ward, or transferred elsewhere. Health bosses said the improvement, against the national 95 per cent target, was due to the hard work and determination of the trust’s staff.

The improvement came after the Worcestershire trust had missed the target every month this year until May, with bosses citing the norovirus and increased admissions as causes of the failings.

Chief operating officer Stewart Messer said the recovery had prompted continuing improvement.

“Given the national interest in A&E performance at present I am pleased for the patients of Worcestershire that the acute trust is bucking the trend,” he said.

“Admittedly, we had a very challenging start in April but performance has continued to improve and is being sustained, which means that less than five per cent of our patients are waiting over four hours to be seen, assessed and either admitted or discharged.”

More than 11,000 patients attended the county’s emergency departments in May.

Mr Messer said: “I am immensely proud of the hard work and dedication of our staff who have worked as a team to improve the performance which we all recognise is an important indicator of quality of care.”

Comments (6)

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11:44am Tue 11 Jun 13

scottyh says...

and yet people on here still like to sl*g the hospitals off...
and yet people on here still like to sl*g the hospitals off... scottyh
  • Score: 0

1:18pm Tue 11 Jun 13

green49 says...

scottyh;;;; They slag em off because whats on here is lies, PR call it what you like, my last 3 vists took 5 hours, 7hours and then another 5+ hours and i am not the only one, folks get fed up with complaing as it gets nowhere till something serious happens then its all panic and apologies that are worthless.
scottyh;;;; They slag em off because whats on here is lies, PR call it what you like, my last 3 vists took 5 hours, 7hours and then another 5+ hours and i am not the only one, folks get fed up with complaing as it gets nowhere till something serious happens then its all panic and apologies that are worthless. green49
  • Score: 0

3:08pm Tue 11 Jun 13

CJH says...

green49 wrote:
scottyh;;;; They slag em off because whats on here is lies, PR call it what you like, my last 3 vists took 5 hours, 7hours and then another 5+ hours and i am not the only one, folks get fed up with complaing as it gets nowhere till something serious happens then its all panic and apologies that are worthless.
There will always be exceptions. People who go to casualty with minor problems just have to understand that more urgent cases will take priority. Too many people are going to casualty when they could go to their own doctor or the minor injuries units. My last three visits, taking people to casualty, (serious enough for casualty, but not critical thank goodness), were all dealt with in under an hour. I know where I would rather be, wait or not. Some people just don't appreciate what they have.
[quote][p][bold]green49[/bold] wrote: scottyh;;;; They slag em off because whats on here is lies, PR call it what you like, my last 3 vists took 5 hours, 7hours and then another 5+ hours and i am not the only one, folks get fed up with complaing as it gets nowhere till something serious happens then its all panic and apologies that are worthless.[/p][/quote]There will always be exceptions. People who go to casualty with minor problems just have to understand that more urgent cases will take priority. Too many people are going to casualty when they could go to their own doctor or the minor injuries units. My last three visits, taking people to casualty, (serious enough for casualty, but not critical thank goodness), were all dealt with in under an hour. I know where I would rather be, wait or not. Some people just don't appreciate what they have. CJH
  • Score: 0

7:49pm Wed 12 Jun 13

cressylock says...

The number of occasions I have unfortunately experienced the Worcestershire hospitals, I would agree with green49. I will go on to briefly list a couple of issues:

> Extremely long waiting times
> Incorrectly categorising a young child to be dealt with as an adult
> Providing medication without adding the essential water - should be mixed before handing it to patients
> Told to attend a hospital with a child at 7am for an operation - when you arrive, asked what you're doing there!
> Lost notes before an operation - twice in one visit
> Have the receptionist at "out patients" laugh at you, when you turn up for an appointment on time, and I stupidly ask if they're running on time.

I could go on... But this is why people complain...
The number of occasions I have unfortunately experienced the Worcestershire hospitals, I would agree with green49. I will go on to briefly list a couple of issues: > Extremely long waiting times > Incorrectly categorising a young child to be dealt with as an adult > Providing medication without adding the essential water - should be mixed before handing it to patients > Told to attend a hospital with a child at 7am for an operation - when you arrive, asked what you're doing there! > Lost notes before an operation - twice in one visit > Have the receptionist at "out patients" laugh at you, when you turn up for an appointment on time, and I stupidly ask if they're running on time. I could go on... But this is why people complain... cressylock
  • Score: 0

7:12am Thu 13 Jun 13

green49 says...

I went with a serious heart condition and i DO NOT waste the doctors or hospital time, The Drunks and Druggies do though and they get the same treatment as everyone else even though they have self inflicted problems,
I also accompanied and old guy of 85 who had a stroke and he is seriousley dieabetic and he was left with no food or insulin for 5 hours, stop believeing this garbage put out by the Hospitals PR B*******ers The Worcestershire Royal is a lethal place.
I went with a serious heart condition and i DO NOT waste the doctors or hospital time, The Drunks and Druggies do though and they get the same treatment as everyone else even though they have self inflicted problems, I also accompanied and old guy of 85 who had a stroke and he is seriousley dieabetic and he was left with no food or insulin for 5 hours, stop believeing this garbage put out by the Hospitals PR B*******ers The Worcestershire Royal is a lethal place. green49
  • Score: 0

10:25am Thu 13 Jun 13

CJH says...

green49 wrote:
I went with a serious heart condition and i DO NOT waste the doctors or hospital time, The Drunks and Druggies do though and they get the same treatment as everyone else even though they have self inflicted problems,
I also accompanied and old guy of 85 who had a stroke and he is seriousley dieabetic and he was left with no food or insulin for 5 hours, stop believeing this garbage put out by the Hospitals PR B*******ers The Worcestershire Royal is a lethal place.
I make my conclusions based on my own experiences, and those of friends and family, not news reports or any hospital PR. Have you made a complaint to the NHS Ombudsman about your treatment? It seems strange that your serious heart condition meant you had to wait for over five hours on each of your three visits.
.
The Royal is not a 'lethal place'. I honestly don't know why anyone would choose to work in the NHS when they are subject to this sort of accusation. It's not for the money or the glamour is it? Oh, it must be because they care, and want to help people. And the vast majority ARE helped.
[quote][p][bold]green49[/bold] wrote: I went with a serious heart condition and i DO NOT waste the doctors or hospital time, The Drunks and Druggies do though and they get the same treatment as everyone else even though they have self inflicted problems, I also accompanied and old guy of 85 who had a stroke and he is seriousley dieabetic and he was left with no food or insulin for 5 hours, stop believeing this garbage put out by the Hospitals PR B*******ers The Worcestershire Royal is a lethal place.[/p][/quote]I make my conclusions based on my own experiences, and those of friends and family, not news reports or any hospital PR. Have you made a complaint to the NHS Ombudsman about your treatment? It seems strange that your serious heart condition meant you had to wait for over five hours on each of your three visits. . The Royal is not a 'lethal place'. I honestly don't know why anyone would choose to work in the NHS when they are subject to this sort of accusation. It's not for the money or the glamour is it? Oh, it must be because they care, and want to help people. And the vast majority ARE helped. CJH
  • Score: 0

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