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Frequently asked questions If you have a query please read the questions and answers below as hopefully you will find what you are looking for. If not, please call the Newspaper Sales team on 01905 742333. |
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Q: I would like to sign up to Home Delivery what do I need to do? A: Just fill in the form here and if we cover your area we will get you started on the next following Monday. If we do not cover your area we will contact you with details of other available agents. Q: What are the benefits of Home Delivery? A: When you sign up to our Home Delivery service you will receive a starter pack through the post, which will give you all the information you need about Home delivery. There will be no charge to have the paper delivered – you only pay for the newspapers. In addition as a Home Delivered Customer if you pay your bill by direct debit you will receive one paper FREE a week. Q: What time can I expect my delivery A:We deliver the majority of our copies by 9:00 a.m. In some areas the papers are delivered in the afternoon, before 5:30 p.m. Q: How do I pay? A: You can pay by Direct Debit, monthly invoice or over the phone by credit/debit card. Full details are available here. Q: What do I do if I need to stop my papers at any time? A: Simply fill in the form here and we’ll stop the papers for you, alternatively ring us on 01905 742212 with your holiday dates and Customer Account Number and we can stop your papers while you are away (Two days notice required). Q: What should I do if I miss a delivery? A: If for some reason your paper is not delivered please report this to us by either filling in the form here or calling us on 01905 742210. We will make sure your account is credited and take the appropriate steps to make sure it doesn’t happen again. |