AN AIRLINE passenger has spoken out after her luggage was "burned" during a journey home from Egypt.

Pauline Perkins, from Malvern, set off from Sharm El Sheikh International airport on Saturday, April 15, transferring in Istanbul, Turkey, before landing safely home in Birmingham later the same day.

But when she collected her large, black M&S holdall from the baggage carousel she found it had been wrapped in cling film – later discovering the bottom had been "blown out" and the contents were "burned".

The Eversley Grove resident reported the damage while at Birmingham Airport, but has been left feeling "fobbed off" by Turkish Airlines – which she says has only offered her a flight upgrade the next time she travels.

However, the airline has since said it will fully compensate Mrs Perkins for the damage.

"It has upset me, it has frightened me a bit," explained the 58-year-old, who has thrown a lot of the ruined items away.

"Although I have got back safe, all my personal stuff has been damaged.

"The bottom had been completely blown up and my clothes inside were burned.

"It had been x-rayed and scanned at Sharm before I checked in, I know the problem wasn't from there. I didn't see it until I got to Birmingham.

"They told me I have got a week to report the claim which I have constantly done.

"[I have] sent no end of emails to Turkish Airlines, saying I'm not happy with the situation. I would like an explanation, an apology.

"I have been fobbed off."

A spokesman for Birmingham Airport said: "The airline has received a report from their handling agent in Istanbul to confirm that the bag fell off a trolley before loading and was consequently damaged and the contents fell out onto the apron.

"The agent repacked the bag and wrapped it with the cellophane type material to protect any more contents falling out before reloading.

"The airline has called Mrs Perkins and is having the report translated and sent to her. They will fully compensate her accordingly.

"I hope this helps and clarifies that it was nothing untoward but an unfortunate incident."