AFTER drinking water was finally restored to a Worcester housing estate, residents have complained about the lack of communication.

People living at Diglis Water say they did not receive any updates during the ban on drinking water due to safety reasons, which lasted from July 24 to August 3.

Severn Trent Water, developer Taylor Wimpey and property manager Mainstay all came under fire from residents.

Resident Emma Lampitt, said: “We had no idea what was going on. My son and my neighbour were both ill – we can’t be sure that it was related though.

“Whenever I tried to ask Severn Trent they said it was a private matter and I need to contact Mainstay and vice versa."

During the ban, Severn Trent delivered bottled water each day.

Emma said: “It is such a waste of plastic bottles especially as they were mostly only the 500ml bottles we were given – our house alone must have got through 300. It’s just upsetting getting through so much plastic.”

Fellow resident Timothy Daw said: “I noticed that the water had a very strong solvent-like taste. I then reported the issue in the early afternoon on the Tuesday (July 24). Apart from speaking with several Severn Trent staff and receiving letters from my housing maintenance agency, I had no verbal or written communication to say whether or not the issue had been resolved, what the issue actually was, or when the water would supposedly be safe to drink again.

“I know it could obviously be a lot worse but promising to communicate with your customers and then not doing so feels like both a legal and moral violation. Some of my fellow residents had problems when contacting each agency – they ended up getting bounced around, leaving them with no answers and a lot of wasted time.

“My main concern was that there are babies and small children in these properties and they are the ones at the highest risk of health problems. All three buildings had crates of bottled water outside of them which had been there since the 25th, 26th, and 27th. I warned the members of Severn Trent on site that they need to replenish the supplies otherwise the water would start to develop mildew as they are in plastic bottles, but no one has taken any action on that advice either.”