A Worcester-based training firm has been recognised by Princess Anne for its commitment to developing skills.

ISO Quality Services was named among 48 other organisations, including household names such as John Lewis, Legal and General and Specsavers for demonstrating that their training directly links to business productivity.

ISO were found to have increased customer satisfaction by six per cent and employee retention by 14 per cent.

Jennifer Appleton, managing director of ISO, said: “We are absolutely thrilled to win a Princess Royal Training Award.

“It is very easy for smaller businesses to think that such awards are just for large corporates but we have proved that is not the case.

“I would urge any other business with a strong interest in training and development to enter next year.”

The Princess Royal Training Awards are delivered by the City & Guilds Group to celebrate and reward best practice in business.

Applications are assessed against three Hallmarks of Excellence by the Princess Royal Training Awards Commission.

ISO offers accredited training and advice to small and medium sized enterprises in improving relations with suppliers and maintaining standards across all sectors of the business.

ISO refers to a series of frameworks to help business owners run their organisations more efficiently.

These range from information security to environmental issues and health and safety.

Chris Jones, Chief Executive of the City & Guilds Group said: ‘It’s fantastic to celebrate the third annual Princess Royal Training Awards and honour ISO Quality Services Ltd.

“In an ever-changing world, it continues to be important for Britain’s businesses to invest in training to boost their productivity, address skills gaps and further develop their teams.

“I congratulate all of the 48 organisations who have achieved the standard this year and presented examples of the innovative, inspiring and impactful training that’s taking place across the UK today.”

For more about the Princess Royal Training Awards, go to www.princessroyaltrainingawards.com/