TRAVEL agents in Worcester have called Ryanair a "disgrace" as the airline is being investigated, alongside British Airways, for refusing refunds to customers who couldn't legally take flights due to Covid lockdowns.

Travel companies have had to fight for customer refunds throughout the pandemic and The Competition and Markets Authority (CMA) are now looking in to whether consumer laws have been broken.

Kelly Stanley, owner of Kelly's Travel, said: "I’ve made a business decision not to make any future travel arrangements with Ryanair going forward, they have proven that they are unable to deliver and diminished all faith I previously had. I have found their staff unhelpful and rude.

"We’ve been made to jump through hoops to reimburse our clients via their ever-changing policies to deter payments and make it even more difficult to recover refunds"

Jennifer Lynch, general manager at Arrange My Escape, said: "As an independent travel agent, we always give our customers the best advice and service, therefore I took the decision to not work with or recommend Ryanair at all.

"They refuse refunds, treat their customers with no respect and are not agent friendly, why people book with this airline is beyond me. I urge people to book their holidays as a package, speak to an expert and have someone you can rely on if things don't go to plan".

Ryanair said it had looked at refunds on a case-by-case basis and had paid money back "in justified cases".

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