AN ELDERLY man claims his stay in a hospital ward was so cold that even nurses and doctors were wearing coats to keep warm.

Roger Gee, 74, was sent to Worcestershire Royal Hospital's Aconbury Three ward after spending 24 hours in A&E.

He described how the ward felt uncomfortable because of a "distinct chill".

Mr Gee said: "Everyone was complaining about how chilly it was.

"Even the staff was walking around wearing coats and cardigans, and it seemed to be all over the ward.

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"It was one of those things that make you feel slightly uncomfortable.

"Normally, you go to a hospital, and it's boiling, and you want them to open a window, but in this case, you wanted them to turn the temperature up."

Mr Gee was taken to the hospital from his home in Inkberrow after he fell and woke up feeling ill on Friday (March 17).


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After noticing how cold it was on his ward, he asked his cousin visiting him to bring in a thermometer.

He said the temperature was around 20C.

Mr Gee added: "It does not sound a lot, but when you start to get on a bit.

"After I reported it to you [Worcester News], one of the senior blue coats came round and started to speak to us to see who reported it."

Mr Gee said the senior individual said they would be looking into the heating problem after he admitted it was he who made the complaint.

The issue has now reportedly been resolved.

A spokesperson for Worcestershire Acute Hospitals NHS Trust said: “We were aware of a short-term issue with heating on our Aconbury Three ward, and it has now been resolved.”

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However, overall Mr Gee said his experience at the hospital has been good despite feeling cold in his ward.

"The staff were lovely and could not do enough to be helpful, and the food was quite good.

"In terms of everything else, I have no complaints."

The last time Worcestershire Royal Hospital was inspected by the Care Quality Commission was in September 2019, and overall, they were rated "Requires improvement".