SEVERN Trent Water (STW) the water company which serves Worcester and the county, has released its half-year figures.

And bosses say they show the company has made "real progress" in a number of areas customers have highlighted as being the most important to them

Figures show:

• A 38 per cent reduction in internal sewer flooding.

• A 50 per cent reduction in external sewer flooding.

• A reduction in leakage by four million litres a day.

• A reduction in water quality complaints of 12 per cent.

STW says this has been achieved through an investment of £324m across the region in a range of projects designed to improve both clean and waste water, while continuing to offer customers a combined average bill that is "the lowest in Britain at less than £1 a day".

STW also says it is "doing more than ever" to support vulnerable customers with their bills, and it has beaten its target of helping 50,000 customers.

Sarah Bentley, chief customer officer at STW, said: “We’re really proud of the results we’ve announced.

"Our teams have worked incredibly hard to make improvements that matter most to our customers such as reducing sewer flooding and leakage.

“We know there’s always more to do though and our teams are really energised about delivering even more for our customers in the future.”

Recent announcements by STW also confirmed its plans to reduce its impact on the environment.

The company revealed in the figures that it is now self-producing the equivalent of 38 per cent of the energy it uses from renewable sources, and that it plans to replace its fleet of vans with alternative fuel vehicles when feasible.

The full details of the six-month results, to 30 September, are available at