Don’t give out your Ukash voucher details SIR – Re ‘Warning as woman is conned out of £3,000’ (Worcester News, March 20).
At Ukash we are aware of scams of this nature but wanted the opportunity to explain the details of our product, educate our customers and the public to prevent further exposure to fraudulent activity of this kind.
Ukash is regulated by the UK Financial Services Authority (FSA) and enables consumers to use their cash online. Just like cash, if our customers are the only ones to have access to their unique 19-digit Ukash voucher code, only they can spend it.
From time to time, fraudulent activity occurs when individuals posing as any of a series of roles attack vulnerable consumers asking for Ukash as payment.
We have seen a few instances of malware fraud, in which computer users are told they have a virus which can be removed after a Ukash payment is made.
We advise people to be vigilant about these scams; if you’re prompted to pay with Ukash to remove an alleged virus, avoid doing so and report the incident.
We are appalled that scammers are targeting people to defraud their money and we are actively working with the authorities to close them down.
Our advice is that Ukash voucher details should never be given to cold-callers or doorstep sales people. The simple message is to treat Ukash with the same security as you would physical cash.
Ukash vouchers should only be used to shop online at websites that are listed on ukash.com.
DAVID HUNTER Chief executive, Ukash