SIR – I can’t believe we still travel on trains by choice.
Not only do we live in a period of rising, above inflation fare increases, but the penalty fare system is a rip-off as well.
About three weeks ago I was due to catch a London Midland service from Droitwich to Worcester Forgate Street.
The service was delayed due to an obstruction on the line, we were later informed by the ticket inspector.
A train to Shrub Hill then pulled up so we quickly decided to take this rather than wait for the delayed train.
The ticket office was closed and we wouldn’t have had time for both of us to use the machine on the platform so we decided to buy a ticket on the train.
The inspector said we couldn’t do this and would have to issue us both with a £20 fine to be paid within 21 days.
I have sent two letters of appeal to the penalty fares appeal service which have both been refused.
DARREN MORRIS
Droitwich
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